TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using the King Iron Works LLC website, requesting services, or providing your contact information, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services or provide your information.

These terms constitute a legally binding agreement between you and King Iron Works LLC (“we,” “our,” or “us”).

2. Services Provided

King Iron Works LLC provides professional ironwork fabrication and installation services throughout Massachusetts and Florida, including but not limited to:

• Fire Escape Services: Installation, repair, inspection, and certification of fire escapes (licensed and insured)
• Structural Steel: Fabrication and installation of structural steel components for commercial and residential projects
• Historic Building Restoration: Custom ironwork fabrication and restoration for historic buildings, including exact replicas of original designs
• Custom Metalwork: Gates, railings, balconies, staircases, and decorative ironwork
• Artisan Fabrication: In-house custom fabrication at our state-of-the-art shop in Everett, MA

All services are subject to availability, project scope agreement, material availability, and payment terms outlined in individual service contracts.

3. SMS Communication Terms & Use Cases

By providing your phone number and opting in to receive text messages from King Iron Works LLC, you agree to the following SMS communication terms:

3.1 Message Type Disclosure

What types of messages will you receive?

By opting in to receive text messages from King Iron Works LLC, you will receive two types of messages:

• Transactional/Service Messages: Non-marketing messages related to your service requests, appointments, project updates, and account notifications
• Marketing/Promotional Messages: Optional promotional offers, company updates, and educational content (you can opt out of these while still receiving transactional messages)

Message Content Examples:“Your fire escape inspection is scheduled for tomorrow at 10 AM” (transactional) or “Special offer: 10% off structural steel fabrication this month” (marketing).

3.2 Description of SMS Use Cases

We use SMS text messaging for the following business purposes:

Transactional Messages (Non-Marketing)

• Appointment Reminders: Notifications about scheduled on-site assessments, consultations, or service appointments
• Project Updates: Status updates on your ironwork project, including fabrication progress, installation schedules, and completion notifications
• Service Notifications: Important alerts about service delays, weather-related schedule changes, or urgent project matters
• Account Alerts: Notifications about quote approvals, contract signing, payment confirmations, or invoice availability
• Emergency Communications: Critical safety notifications or urgent service-related matters

Marketing Messages (Opt-In Required)

• Promotional Offers: Special discounts, seasonal promotions, and limited-time offers on our services
• Company Updates: News about new services, service area expansions, or company announcements
• Educational Content: Tips for maintaining ironwork, fire escape safety information, or industry updates

3.3 Opt-Out Instructions

You have the right to stop receiving SMS messages from us at any time. You can opt out by:

• Text STOP: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message from King Iron Works LLC
• Call Us: Contact us at +1 617-404-2589 and request to be removed from SMS communications
• Email Us: Send an opt-out request to [email protected] with your phone number

After you opt out, you will receive one final confirmation message stating: “You have successfully opted out of SMS messages from King Iron Works LLC. You will no longer receive text messages from us. Reply START to opt back in.” No further messages will be sent unless you opt back in.

Important: Opting out of marketing messages will not affect transactional messages related to active service projects. To stop all messages including transactional notifications, please contact us directly.

3.4 Customer Support Contact Information

For questions, concerns, or support regarding SMS messages or our services, contact us:

• Boston/Everett Office: +1 617-404-2589
• Cape Cod/Worcester Office: +1 508-955-5006
• Miami Office: +1 754-240-0082
• Email: [email protected]
• Business Hours: Monday - Friday, 7:00 AM - 5:00 PM EST
• Emergency Line: Available 24/7 for urgent fire escape or structural steel emergencies

For immediate SMS help, reply HELPto any text message from us, and you will receive: “King Iron Works LLC - For assistance, call +1 617-404-2589 or email [email protected]. Reply STOP to opt out.”

3.5 Message Frequency & Data Rate Disclosure

Message Frequency: The number of messages you receive varies based on your project status and communication preferences:

• Transactional Messages: Up to 10 messages per month during active projects (may be more frequent during critical project phases)
• Marketing Messages: Up to 4 messages per month if you opt in to promotional communications

Message & Data Rates:Standard message and data rates may apply based on your mobile carrier's plan. King Iron Works LLC does not charge for SMS messages, but your wireless carrier may charge you for text messages and data usage according to your mobile plan. Contact your mobile carrier for details about your messaging plan and rates.

Supported Carriers:Our SMS service works with all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. If you experience issues receiving messages, contact your carrier or our support team.

3.6 Carrier Liability Disclaimer

No Carrier Liability:Mobile carriers (AT&T, Verizon, T-Mobile, Sprint, etc.) are not liable for delayed or undelivered messages. Message delivery depends on:

• Carrier network availability and coverage in your area
• Your device's connectivity and settings
• Network congestion and technical issues beyond our control
• Carrier spam filters and blocking mechanisms

King Iron Works LLC Disclaimer: While we make reasonable efforts to ensure timely message delivery, we are not responsible for:

• Messages that are delayed, blocked, or not delivered by your carrier
• Costs incurred from receiving messages (contact your carrier for plan details)
• Technical issues with your mobile device or carrier service
• Messages filtered as spam by carrier or device-level filters

If you do not receive expected messages, please contact us directly at +1 617-404-2589 or [email protected] to ensure you receive important project updates through alternative channels.

3.7 Age Requirement & Consent

You must be at least 18 years of age to consent to receive SMS messages from King Iron Works LLC. By providing your phone number and opting in, you certify that you are 18 years or older and have the authority to consent to SMS communications.

4. Quotes, Estimates & Pricing

Quotes and estimates provided through our website, phone, email, or SMS communications are preliminary and subject to change based on:

• On-Site Assessment: Actual site conditions, measurements, and structural requirements discovered during inspection
• Material Costs: Market fluctuations in steel, iron, and other material prices
• Project Scope Changes: Modifications to design, specifications, or timeline requested by the client
• Building Code Requirements: Local building codes, permits, and inspection requirements
• Accessibility: Site access challenges, equipment requirements, or safety considerations

Final pricing will be confirmed in a written contract before work begins. All contracts require a signature and deposit before fabrication or installation commences.

5. Payment Terms

Unless otherwise specified in your service contract:

• Deposit: 50% deposit required upon contract signing to begin fabrication
• Progress Payments: Additional payments may be required at project milestones for large projects
• Final Payment: Remaining balance due upon project completion and client approval
• Accepted Payment Methods: Cash, check, credit card, ACH transfer, or financing (subject to approval)

Late payments may be subject to interest charges as permitted by Massachusetts law.

6. Warranties & Guarantees

King Iron Works LLC provides the following warranties on our work:

• Workmanship Warranty: 1-year warranty on installation workmanship
• Material Warranty: Manufacturer warranties apply to materials used (varies by product)
• Fire Escape Certification: Certifications valid as per Massachusetts state requirements

Warranties do not cover damage caused by improper use, lack of maintenance, accidents, or natural disasters.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, custom designs, and software, is the property of King Iron Works LLC and protected by U.S. copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

Custom designs created for your project remain our intellectual property unless otherwise specified in your service contract.

8. Limitation of Liability

To the fullest extent permitted by law, King Iron Works LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use of our website or services
• Delays in project completion due to factors beyond our control
• Third-party service provider failures
• Force majeure events (weather, natural disasters, pandemics, etc.)

Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless King Iron Works LLC, its officers, employees, and contractors from any claims, damages, or expenses arising from:

• Your violation of these Terms of Service
• Your violation of any law or regulation
• Inaccurate information provided by you
• Your misuse of our services

10. Dispute Resolution & Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

Any disputes arising from these terms or our services shall be resolved through:

• Negotiation: Good faith negotiations between the parties
• Mediation: Non-binding mediation if negotiations fail
• Arbitration or Litigation: Binding arbitration or litigation in Massachusetts courts as a last resort

11. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via:

• Updated “Last Updated” date at the top of this page
• Email or SMS notification to active customers
• Prominent notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact Information

For questions about these Terms of Service or our business practices, contact:

• King Iron Works LLC
• Headquarters: Everett, MA
• Additional Locations: Cape Cod, MA | Worcester, MA | Miami, FL
• Phone (Boston/Everett): +1 617-404-2589
• Phone (Cape Cod/Worcester): +1 508-955-5006
• Phone (Miami): +1 754-240-0082
• Email: [email protected]
• Business Hours: Monday - Friday, 7:00 AM - 5:00 PM EST
• Emergency Services: Available 24/7 for urgent structural or fire escape issues