PRIVACY POLICY

1. What Information We Collect

King Iron Works LLC (“we,” “our,” or “us”) collects the following types of information when you interact with our services:

Personal Information

• Contact Information: Full name, email address, phone number, mailing address, property address
• Project Information: Service type requested, project details, property specifications, timeline preferences
• Communication Records: Records of all communications with us via phone, email, SMS, or in-person meetings
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)

Technical Information

• Device Information: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address

Information Collection Methods

We collect information when you:

• Submit a quote request or contact form on our website
• Call, email, or text our business
• Opt in to receive SMS or email communications
• Visit our website (through cookies and tracking technologies)
• Engage with our social media accounts
• Sign a service contract or agreement

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide quotes, consultations, and services you request
• Schedule appointments and on-site assessments
• Communicate project updates, timelines, and completion status
• Process payments and manage billing
• Provide customer support and respond to inquiries

Communication

• Send transactional messages (appointment reminders, project updates, service notifications)
• Send marketing communications (only with your explicit consent)
• Respond to your questions and requests
• Conduct customer satisfaction surveys

Business Operations

• Improve our website, services, and customer experience
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations and regulations
• Maintain business records and documentation

3. SMS Opt-In Details and Consent

When you provide your phone number and consent to receive text messages from King Iron Works LLC, you agree to the following:

What You're Consenting To

By checking the opt-in box and providing your phone number, you expressly consent to receive:

• Transactional SMS: Appointment reminders, project updates, service notifications, account alerts, and other non-marketing messages related to your service request
• Marketing SMS (Optional): Promotional messages, special offers, discounts, seasonal promotions, and company updates (only if you separately opt in to marketing messages)

Message Frequency

Message frequency varies based on your project status and communication preferences:

• Transactional Messages: Up to 10 messages per month during active projects
• Marketing Messages: Up to 4 messages per month (only if opted in)

Message & Data Rates

Standard message and data rates may apply from your mobile carrier. King Iron Works LLC does not charge for SMS messages, but your carrier may charge based on your mobile plan. Check with your carrier for details.

How to Opt Out

You can stop receiving SMS messages at any time by:

• Replying STOP to any text message from us
• Calling us at +1 617-404-2589
• Emailing us at [email protected]

After you opt out, you will receive one final confirmation message. No further messages will be sent unless you opt back in.

Help & Support

For help with SMS messages, reply HELP to any message or contact us at +1 617-404-2589.

SMS Service Provider

We use Go High Level (GHL) as our SMS service provider. Your phone number and message content may be shared with GHL to deliver text messages. GHL is contractually obligated to protect your information and use it only for message delivery purposes.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and understand how you use our website.

Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., remembering form inputs, maintaining session state)
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Track your activity across websites to deliver relevant ads

Third-Party Tracking

We may use third-party services like Google Analytics, Facebook Pixel, and other advertising platforms that place cookies on your device. These services collect data about your browsing behavior across multiple websites.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (may affect website functionality)
• Receive notifications when cookies are set

Visit your browser's help section for specific instructions on managing cookies.

5. Data Security & Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Access Controls: Only authorized employees and contractors have access to personal information, limited to what's necessary for their job functions
• Secure Storage: Data is stored on secure servers with restricted access and regular security audits
• Regular Updates: We regularly update our security protocols and software to address emerging threats

Data Retention

We retain your personal information for as long as necessary to:

• Provide services you've requested
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for financial records)

Limitations

While we implement reasonable security measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability

• Request a copy of the personal information we hold about you
• Request your data in a portable, machine-readable format

Correction & Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)

Opt-Out Rights

• Opt out of marketing emails by clicking “unsubscribe” in any marketing email
• Opt out of SMS messages by replying STOP
• Opt out of targeted advertising through browser settings or industry opt-out tools

Exercising Your Rights

To exercise any of these rights, contact us at:

• Phone: +1 617-404-2589
• Email: [email protected]

We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

7. Mobile Information Sharing Statement

When you provide your mobile phone number to King Iron Works LLC, we may share your mobile information with the following categories of third parties:

Service Providers

• SMS Platform Provider (Go High Level): To send text messages on our behalf
• Customer Relationship Management (CRM) Systems: To manage customer communications and service requests
• Cloud Storage Providers: To securely store customer data

Legal & Compliance

We may share your mobile information when required by law, including:

• In response to subpoenas, court orders, or legal processes
• To comply with regulatory requirements
• To protect our rights, property, or safety, or that of others

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your mobile information may be transferred to the acquiring entity.

Phone Number Sharing & Sale Disclosure

We DO NOT sell your phone number.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. King Iron Works LLC does not sell, rent, lease, or trade your mobile phone number to third parties for their marketing purposes. Your phone number is only shared with trusted service providers (such as our SMS messaging platform) who are contractually obligated to protect your information and use it solely to provide services on our behalf.

Summary:Your phone number is NOT sold to advertisers, data brokers, or other third parties. We only share it with essential service providers to deliver the services you've requested.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy
• Post the updated policy on our website
• Notify you via email or SMS if the changes significantly affect your rights

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• King Iron Works LLC
• Headquarters: Everett, MA
• Phone: +1 617-404-2589 (Boston/Everett)
• Phone: +1 508-955-5006 (Cape Cod/Worcester)
• Phone: +1 754-240-0082 (Miami, FL)
• Email: [email protected]
• Business Hours: Monday - Friday, 7:00 AM - 5:00 PM EST